DEXASCAN.COM

Refund Policy

What You Are Purchasing

When you make a purchase through DEXASCAN.COM, you are buying a voucher redeemable for services or products at a participating provider who has agreed to participate in the DEXASCAN.COM network. DEXASCAN.COM facilitates the purchase of these vouchers; the underlying scan or service is performed by the independent provider you select.

Refund Eligibility

You may request a refund of your voucher only if all of the following conditions are met:

•        The request is made within 24 Hours of the date of purchase;

•        The voucher has not been redeemed;

•        An appointment has not been scheduled with the provider/facility; and

•        The deal was not marked as “Final Sale” or “Non-Refundable” in the offer’s fine print at the time of purchase.

If any one of these conditions is not met, the voucher is non-refundable.

Non-Refundable Vouchers

Vouchers are not eligible for refund if:

•        The voucher has already been redeemed;

•        An appointment has been made with the facility;

•        More than 24 Hours have passed since the date of purchase; or

•        The offer was identified as “Final Sale” or “Non-Refundable” in the fine print.

How Refunds Are Issued

If your refund request meets all eligibility conditions above, your refund will be issued in the form of a DEXASCAN.COM gift card of equal value. This gift card may be applied toward any services or products offered on DEXASCAN.COM at a later time. Gift card refunds are not redeemable for cash.

How to Request a Refund

To request a refund, contact us at contact@dexascan.com within the 24-hour window with your order number and the reason for your request. Refund requests are reviewed against the conditions above before a gift card is issued.

Voucher Expiration & Provider Availability

All scan vouchers purchased through DexaScan.com are valid for six (6) months from the date of purchase. Customers must schedule and complete their scan before the voucher expires.

Expired vouchers cannot be redeemed, and extensions are not guaranteed. We encourage customers to book their appointments in advance to ensure availability before their expiration date.

By purchasing a scan voucher through DexaScan.com, you acknowledge and agree to this policy.

Product Refunds & Returns

Products are eligible for a refund only if the return is requested within 30 days of the original purchase date. To qualify for a refund, the product must be returned in its original packaging and in undamaged, unused condition. Products returned after the 30-day period, without the original packaging, or in damaged condition may not be eligible for a refund.

Disputes & Chargebacks

If you have a concern about a purchase, please contact us first at contact@dexascan.com so we can resolve it directly. Most issues can be addressed quickly through our refund and gift card process described above.

By purchasing a voucher through DEXASCAN.COM, you agree to the following:

•        Contact us before disputing. You agree to make a good-faith effort to resolve any billing or service concern with DEXASCAN.COM before initiating a chargeback or payment dispute with your bank or card issuer.

•        Chargebacks on validly delivered vouchers. A voucher is considered validly delivered once it is made available to you after purchase. Initiating a chargeback on a voucher that has been delivered, redeemed, or used to schedule an appointment — or one that falls outside the refund eligibility conditions above — is a breach of these terms.

•        Provider-performed services. DEXASCAN.COM facilitates the sale of vouchers; the scan or service itself is performed by an independent participating provider. Disputes regarding the quality, performance, or outcome of a service are between you and the provider and are not valid grounds for a chargeback against DEXASCAN.COM. We are happy to help facilitate a resolution with the provider where possible.

•        Response to disputes. In the event of a chargeback, we reserve the right to submit documentation of your purchase, voucher delivery, redemption status, appointment activity, and acceptance of this policy to your card issuer to contest the dispute.

•        Account standing. Customers who initiate fraudulent or bad-faith chargebacks may have any outstanding vouchers or gift cards voided and may be barred from future purchases on DEXASCAN.COM.

If a chargeback is filed in error, contact us and we will work with you to reverse it and restore your voucher or issue a gift card in accordance with this policy.

This policy may be updated from time to time. The version in effect at the time of your purchase governs your transaction.

DEXASCAN.COM
141 Peyerk Ct Ste D
Romeo, MI 48065
Contact@dexascan.com

Updated October 15, 2026